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Delivery Information

Spend over £50 and get FREE NEXT DAY delivery. 
Applies to orders placed before 12pm, excludes weekends. (UK Mainland only. Excludes Channel Islands, Isle of Man, Northern Ireland, Scilly Islands and the Scottish Highlands & Islands.)

UK Mainland Delivery Costs
under £50.00 - £4.99 Next Working Day Delivery
£50.00 or more - FREE Next Working Day Delivery
You will receive Email/SMS updates during this delivery by our courier DPD, please add your details at checkout to be notified.

Promotions
We may offer promotional codes to offer a reduced delivery cost,  free delivery or a lower free delivery threshold. If you are using one of these codes, the terms for that code overrule those above.

Any queries about your order? Get in touch with our team by phone or email & we'll be happy to help! We are available Monday - Friday, 9AM to 5PM to help with any queries you have. We don't currently ship Internationally, however, if you have any questions regarding delivery please email us at info@masonsofyorkshire.com

Order Day (pre-12pm)
(Excludes weekends & applies to orders placed before 12pm. Personalised orders must be placed pre 12noon to guarantee delivery.)
MondayTuesdayWednesdayThursdayFridaySaturdaySunday
Delivery Day (Next Working Day)TuesdayWednesdayThursdayFridayMondayTuesdayTuesday
TuesdayWednesday

Further Information
Working days are Monday to Friday, excluding UK Bank Holidays.
Unless there are exceptional circumstances, your order will be despatched for delivery in accordance with the delivery service selected at checkout. We do not offer international delivery at this time, but we will update our site if we can offer this service in the future.
The dispatch timescales for your order will be dependent upon what type of Products have been ordered. We use DPD to deliver all orders and these are sent on a Next Working Day Service. Subject to your location this may be a Two Working Day Service. Turnaround dates are estimates and cannot be guaranteed.
All orders will require a signature upon delivery. If anyone other than the intended recipient signs for the Product and the Product is subsequently not delivered to the intended recipient, we will incur no liability provided that the Product was delivered to the address provided by you as part of your order.
Delivery is complete once the Products have been unloaded at the address for delivery set out in your order and signed for.* Where delivery is delayed due to exceptional circumstances or a Force Majeure Event (see below), we will process the delivery as soon as we reasonably can and will keep you updated regarding this by email. We will have no liability to you in that circumstance.
Where delivery is not possible as a result of us being provided with the incorrect delivery address details, our delivery service will return the Products to us and we will hold these for 5 working days. We reserve the right to make an additional delivery charge for re-despatch of the Products to the correct delivery address. If you have not contacted us regarding re-despatch within 5 working days, we may recycle the Products at our option and you will need to place a new order with us if the Products are still required.

Events outside of our control
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (“Force Majeure Event”).
A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:
Strikes, lock-outs or other industrial action;
Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;
Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster;
Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;
Impossibility of the use of public or private telecommunications networks; and* The acts, decrees, legislation, regulations or restrictions of any government.
Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.


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